Senior IT Help Desk Technician in Minnesota

3KeyLogic is a computer consulting company specializing in customized IT project and support solutions. We work with midsize to large clients mainly in the Healthcare and Manufacturing arenas. We are based in the Minneapolis area with clients throughout the United States.

3KeyLogic is searching for a Senior IT Help Desk Technician to take a leadership role at our client location in Waconia, MN. This full-time, onsite position will be responsible for ticket assignments, provide technical support to end users, assist with software installations and upgrades, ensure the security of critical documents and systems, and help train new hires. This position will report directly to the onsite IT Service Manager.

Responsibilities

• Help oversee the daily operations of the help desk, ensuring timely ticket resolution and customer satisfaction
• Manage and prioritize the service desk ticketing system, ensuring SLAs are met
• Demonstrate advanced...