Full-time
Regional Director
New Flyer
Crookston, minnesota
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY
Enhance customer relationships by intensifying customer engagement and ensuring timely prioritization of tasks. Create a main conduit and focus of support for RPSM territories and to further facilitate regional support and appropriate movement of resources within and outside of regions.
WHAT YOU WILL DO:
- Lead a cross functional service team comprising RPSMs, LCMs, Field Techs, and Service Facilities, aiming to resolve 90% of customer issues promptly without escalation.
- Conduct regular...