Help Desk 1 in Michigan

This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.

Offered Candidate must follow Detroit Public Schools Community District COVID-19 safety guidelines which requires weekly testing, and a mask to be worn onsite.

Position Summary: 

As a significant member of the Technology Division’s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate...

This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.

Offered Candidate must follow Detroit Public Schools Community District COVID-19 safety guidelines which requires weekly testing, and a mask to be worn onsite.

Position Summary: 

As a significant member of the Technology Division’s Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate...