Technical Support Engineer in Massachusetts

Technical Support Engineer

The Elevator Pitch

Evolv is looking for a Technical Support Engineer to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal.

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?

 In the first 30 days, you will:

• Participate in EvolvED our new hire training orientation
• Participate in our technical product training session
• Learn and understand the product, and product issues enough to assist with customer support.
• Shadow the rest of the support team working on customer issues.
• Assist...