Technical Support Associate (Mon-Fri: 2pm - 10pm EST) in Massachusetts

Technical Support Associate  

The Elevator Pitch  

Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv’ s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal.  

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?  

In the first 30 days, you will:  

• Participate in EvolvED our new hire training orientation   
• Participate in our technical product training session   
• Learn and understand the product, and product issues enough to assist with customer support.  
• Shadow the rest of the...