School IT Support Tech (Temporary, Hourly) in Massachusetts

ROLES AND RESPONSIBILITIES:

While actual roles and responsibilities will vary depending on individual circumstances, the IT Support Technician will generally be required to perform some or all of the following tasks. Note that this list is not all-inclusive and that the IT Manager or Director of Operations may also assign other tasks he/she deems appropriate.

Provide support for technology related issues in a timely manner including, but not limited to:

1. Provide daily help desk support 
2. Provide set-up, configuration, repair and support for hardware, software, basic networking services, peripheral devices, AV, presentation and broadcast equipment and other school technologies.
3. Track technology needs (ticketing system) to manage and prioritize technology support and services
4. Document and update all problems and requests for support; escalate support as needed
5. Isolate connectivity issues and seek support...