ITSM Business Process Consultant in Massachusetts

The Business Process Consultant will be accountable for delivering Industry Best Practice guidance, working with customers to achieve their business outcomes in ITSM (IT Service Management), as part of an implementation team. This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable for working with and advising clients on managing the business change required within the client's organization. Strong interpersonal skills, a customer-focused approach, and an ability to work with cross-functional teams are required to be successful in this role.

Crossfuze is looking for a Business Process Consultant with experience in ITSM-related process and platform implementation engagements with additional experience in CSM and SPM.

• Represent all Crossfuze delivery capabilities to deliver and grow a book of business...