Intake Coordinator in Massachusetts

We are seeking a Central Intake Coordinator for a temporary role, expected to take place between March and September of 2025 with the potential to go permanent.

Position Summary:

The Central Intake Coordinator is an experienced customer service professional responsible for providing a warm and professional greeting to individuals seeking various behavioral health services. This role requires proficiency in utilizing electronic health record systems, computer systems, and verifying insurance eligibility.

Essential Job Functions

• Collaborate effectively with individuals and community referral sources to facilitate access to services.
• Register new individuals into the electronic health record system.
• Verify insurance eligibility and schedule initial appointments.
• Maintain an organized waitlist for services.
• Work closely with fiscal, administrative, and program...

Intake Coordinator

Day Shift 7:00 AM - 3:30 PM

Benefits:

• 401K
• Health Insurance
• Dental and Vision Insurance
• Heath Savings Account
• Paid Time Off
• Employee Assistance Program
• Employee Discount Program
• Tuition Reimbursement
• Company Paid Life
• Short and Long Term Disability

Job Summary:

The Intake Coordinator is responsible for reviewing patient referrals sent from neighboring healthcare facilities to assess their need for psychiatric inpatient level of care, as well as consideration for admission to Westborough Behavioral Healthcare Hospital (WBHH). They assist in admitting patients based on Admission Criteria and Medical Necessity, and referring out to community resources if necessary.

Job Duties:

• To handle all patient referrals for services, schedules...

Overnight Intake Coordinator

Tuesday - Saturday 11:00 PM - 7:30 AM

Benefits:

• 401K
• Health Insurance
• Dental and Vision Insurance
• Heath Savings Account
• Paid Time Off
• Employee Assistance Program
• Employee Discount Program
• Tuition Reimbursement
• Company Paid Life
• Short and Long Term Disability

Job Summary:

The Intake Coordinator is responsible for reviewing patient referrals sent from neighboring healthcare facilities to assess their need for psychiatric inpatient level of care, as well as consideration for admission to Westborough Behavioral Healthcare Hospital (WBHH). They assist in admitting patients based on Admission Criteria and Medical Necessity, and referring out to community resources if necessary.

Job Duties:

• To handle all patient referrals for...

Who are we:

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Adolescents and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7 with multiple shifts available.

Responsibilities:

Review patient referrals sent from neighboring healthcare facilities to assess their need for psychiatric inpatient level of care, as well as consideration for admission to Westborough Behavioral Healthcare Hospital (WBHH). Intake Coordinators work alongside nursing staff to review referrals, contact insurance companies, crisis evaluation teams, and hospital staff to coordinate outpatient as well as...