HYBRID: Product Specialist Internship (Spanish Speaking)
Withings
Boston, massachusetts
Reporting directly to WHS Customer Support Manager, the primary role of the bilingual WHS Product Specialist Intern is to to be the initial point of contact for WHS customer requests. Their role is to ensure that all WHS customers receive (through direct response or proper ticket routing): an immediate first response, the appropriate troubleshooting steps, and swift full time resolution.
Why join Withings for an internship?
This internship will give you a foundational understanding of customer support, solution engineering, product management for technical medical devices with a impactful health driven mission. This will allow you to network and learn from a global team. You will get a view of all the behind the scenes of a successful support team!
Responsibilities
- Handling of front line and escalated support requests in order to ensure customer satisfaction, through email, phone and other channels.
- Managing multiple...