Help Desk Technician in Massachusetts

• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures • Manage user and device event tracking through global ticketing system • Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team • Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications • Source computer hardware including devices, peripherals, and equipment, and ...