Director, Customer Support in Massachusetts

About the Role:
CloudZero is seeking an experienced and strategic Director of Customer Support to lead and scale our customer support team. This pivotal role will oversee the delivery of exceptional customer experiences, ensuring timely and effective resolution of technical inquiries while driving continuous improvement in processes and performance. The ideal candidate has a proven track record of managing technical support teams, with deep knowledge of cloud technologies, including AWS and Kubernetes, and a passion for building customer-centric operations. 

In this role, you’ll have the unique opportunity to shape the future of customer support in a fast-growing company that’s revolutionizing cloud cost management. If you're excited about creating impactful solutions, fostering an innovative team culture, and empowering customers to succeed, we’d love to have you join our mission-driven...