Customer Success Operations Analyst (CS Ops Analyst) in Massachusetts

CallMiner is seeking a CS Operations Analyst to join our Customer Operations within the Customer Success Team.  Those fulfilling this role are responsible for reviewing Solution Design documents and Scoping Summaries as well as drafting and reviewing Quotations and Legal Contracts.  The primary focus of the Operations Analyst is to accelerate the presale phase for which requests are converted to requirements as an executable order and finalized via the Contract review process.  In addition, the Operations Analyst is instrumental in driving process improvement and coordinating initiatives as assigned.

Primary Responsibilities

• Work in a fast-paced environment to effectively prioritize and create and/or review a high volume of executable customer orders (contracts) and budgetary quotes.
• Collaborate with internal team members to promptly review Solution Design documents and Scoping Summaries...