Customer Service Representative - South Shore in Massachusetts

Hingham Institution for Savings is seeking Client Service Representatives (CSR) for its South Shore branches. This individual will be responsible for providing outstanding service for the Bank's clients, educating clients about new deposit products and services, and supporting Branch Managers and Assistant Branch Managers in business development efforts. We are interested in candidates that feel comfortable promoting and explaining our digital products, including online and mobile banking, to customers using these products for the first time.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that. Problem-solving also comes naturally to them. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the...