Customer Operations Coordinator in Massachusetts

Responsibilities

• Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
• Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
• Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
• Maintain effective communication with Sales team and customers to resolve issues/challenges.
• Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
• Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
• Identify opportunities to improve procedures and policies that add value to the...

Responsibilities

• Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
• Maintain effective communication with Sales team and customers to resolve issues/challenges. Develop relationships with internal and external partners to represent Spindrift Customer Operations for your specified customer base.
• Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
• Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
• Achieve overall corporate as well as specific functional goals.
• Identify opportunities to improve procedures and policies that add value to the business.
• Maintain tracking and tracing customer...