Customer Experience Manager in Massachusetts

We’re hiring a Customer Experience Manager (CXM) to join BusRight - a fast-growing transportation tech company backed by investors from Uber, SpaceX, and Notion - to scale magical customer experiences. As a CXM, you’ll serve as the point person - the BusRight “Concierge” - for customers' end-to-end experience, from onboarding to post-launch coordination. This role involves building deep relationships with key stakeholders, managing successful customer onboarding and implementations, and working closely with our Head of CX to build a scalable experience team. You’ll support a rapidly growing customer base of down-to-earth, passionate school bus leaders such as School Transportation Directors, Routers, Drivers, and more.

More than 26 million students ride ~500,000 buses to and from school daily. That operation is managed by under-equipped teams that use pen & paper or legacy software to manage their day-to-day. We’re on a mission to make school buses safer and more...