Customer Engagement Team Lead
Cambridge Isotope Laboratories, Inc.
Tewksbury, massachusetts
Cambridge Isotope Laboratories, Inc. (CIL) is searching for a Customer Engagement Team Lead to join our Sales and Marketing department in our Tewksbury, MA location. This position is a hybrid role. The Customer Engagement Team Lead will directly supervise 5-6 members of the Global Customer Engagement Team. This role will include management of staff members, training, development, and management of day-to-day functionality. The Team Lead will support all team goals in pursuit of delivering best-in-class customer service and will have functional responsibilities throughout the quote to cash process including the processing of quotes and orders. This role will serve as the primary back up for the Global Customer Engagement Manager (GCEM) for workflow related approvals, escalation of customer requests, staff oversight and execution of team goals and objectives.
CIL is the global leading company in a highly technical, extremely fast-growing...