Service Desk Team Lead in Maryland

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for a Service Desk Team Lead to support our customers at the NSWC IHEODTD, in Indian Head, MD (Mainside). The selected applicant will provide virtual collaboration technology support to US Navy Systems. The ideal candidate will have a variety of experience providing support to command personnel of all levels with Microsoft based solutions across the DoD.

Responsibilities:

• Provide management and oversight of Service Desk ticket queue and day-to-day operations

• Coordinate and plan emergency and priority tickets with customer and team to completion
• Manage Excess process with the Government POC and train team...