IT Operations Specialist in Maryland

Operations Specialist - Training and Workforce Development (15.19)

OCT Consulting, LLC is an SBA-certified, 8(a) small business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology.

Responsibilities and Duties

OCT currently has an opening for an Operations Specialist - Training and Workforce Development to work with our federal client, the United States Department of Agriculture (USDA) Marketing And Regulatory Programs (MRP) Information Technology (IT). This position reports to the Project Manager.  This position is contingent upon contract award. 

Day to day responsibilities will include: 

• Provide technical and administrative support...

Facet is seeking a talented and driven Marketing Operations Specialist to support our Marketing & Growth team. The ideal candidate will have expertise in marketing automation, customer journey design, and experience working with marketing automation software, with a preference for Salesforce Marketing Cloud experience. This role is critical in ensuring the smooth execution of marketing campaigns and initiatives, optimizing marketing workflows, and driving customer engagement through comprehensive customer journeys.

Key Responsibilities:

• Design and Implement Customer Journeys: Create comprehensive and personalized customer journeys that nurture prospects through various stages of the marketing funnel, ensuring a seamless experience from initial contact to conversion.
• Develop Marketing Automation Programs: Build and execute sophisticated marketing automation programs that streamline our...

Position Summary:

The IT Operations Specialist will be responsible for managing the complete lifecycle of mobile devices, ensuring optimal performance, security, and cost-efficiency. This role requires handling procurement, deployment, and maintenance of mobile devices, alongside managing carrier invoices and optimizing expenses. Additionally, the IT Operations Specialist will manage incident resolution, provide level 1 and level 2 help desk support, and ensure seamless operations of IT systems and applications.  A successful IT Operations Specialist will represent the IT community in a clear, concise fashion, manage relationships, conflicts, and communication with a high level of efficiency and clarification.

Overall Responsibilities:

Mobile Device Management:

• Procurement and Deployment - Oversee the ordering, Move/Add/Change/Deletes (MACDs), and asset...