Full-time
G252SE2 - Mid Level End User Experience Monitoring Engineer - Cleared
NiSUS Technologies Corporation
Annapolis Junction, maryland
- Lead the implementation and deployment of the 1E application across the organization's end user environment.
- Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
- Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
- Develop and implement strategies for continual service improvement and security enhancement initiatives.
- Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
- Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
- Ensure compliance with IT policies, procedures, and regulatory requirements.
- Conduct training sessions and create documentation to educate end users and IT teams on using 1E...