Full-time
G235SA1 - Associate Tier 2 Field Support - Cleared
NiSUS Technologies Corporation
Annapolis Junction, maryland
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
- Modifies, moves, and installs new equipment
- Performs technical tasks and provides site support.
- Performs integrity testing and interviews customers to gather information about problems
- Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
- Will perform Data Transfer Agent requests to transfer files...