G220SA2 - Mid Level System Administrator - Cleared in Maryland

• Resolves technical requests from self-service tickets in support of internal and/or outside customers.
• Creates, deletes, and modifies customer accounts.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns.
• Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
• Must be able to multi-task and possess good communication and customer service skills.

Schedule: Sunday through Thursday 7am-3pm

Requirements

TS/SCI with poly required

• 10 years of related experience and a Bachelor's degree (or 5 additional years)
• Customer Service
• Data Entry
• Microsoft Office
• Windows
• Active Directory desired
• ServiceNow ticketing desired

One or more of the following certifications required:

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