Customer Service Supervisor - (Hybrid Role in Elkridge, MD)
Acentra Health
Elkridge, maryland
Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.
Position Overview
At the heart of our customer service excellence, the Customer Service Supervisor stands as a vital pillar, orchestrating the synergy of our operations. This role is more than supervisory; it's about being a visionary leader and mentor to our Customer Service Representatives. By championing strict adherence to our rigorous quality and timeliness Service Level Agreements (SLAs), the Supervisor ensures our team not only meets but surpasses our standards. More so, this position is instrumental in nurturing a culture of unparalleled...