Customer Service Representative (Bethesda,MD) in Maryland

Ivyhill is a seeking Customer Service Representatives for a location in Bethesda,MD. The qualified Customer Service Representatives (CSRs) will provide medical appointment activities for Call Center in government environment .

Duties and Responsibilities:

• Will schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Support the Primary Care Manager (PCM) by name processing for appointment and appropriate access to care timeframes allocation of standard appointment types.
• Receive phone calls for appointment related request for the National Capital Region and the Proactive line/POM.
• Must be able to answer 80,000-100,000 incoming calls per month.
• Must be able to handle inbound calls with each agent’s average handle/transaction time per month of less than or equal to 5 mins per call.
• Must be able to proactively schedule an aggregate of...