Client Service Manager in Maryland

Client Service Manager.

Internally: Facility Manager.

POSITION SUMMARY: 

As a Facility Manager at our focus group facility, your leadership role is multifaceted, encompassing the orchestration of smooth and efficient facility operations. Beyond overseeing administrative and operational aspects, you will actively drive sales opportunities to fill the rooms with both existing and new clients. Anticipating and meeting client needs is paramount, and your strategic approach will extend to cultivating relationships and identifying opportunities for business growth. Your hands-on involvement in managing your staff, and coordinating logistics, coupled with a commitment to delivering exceptional customer service, will contribute not only to the success of individual in person projects but also to the facility's overall reputation in the competitive market research industry. This position is 100% in-person, in our facility in...

CTI is seeking an experienced IT Client Service Manager to join our team. As the IT Client Service Manager, you will be responsible for overseeing the delivery of IT services to our clients and ensuring their satisfaction. You will work closely with our clients to understand their needs, manage expectations, and coordinate the resolution of any issues or escalations. This is a key role in ensuring the successful delivery of IT services and maintaining strong client relationships.

We are seeking a highly motivated and organized IT Client Service Manager to join our team. In this role, you will be responsible for overseeing all aspects of client service delivery, ensuring a smooth and efficient IT experience for our users.

Responsibilities to include but are not limited to:

• Manage and mentor a Junior IT Technician, providing guidance and support for their professional development.
• Track and prioritize daily IT help desk issues,...