Customer Support Analyst in Kentucky

Interapt is a leading technology services company that is transforming industries and empowering humans with technology. Our team is comprised of passionate individuals who are dedicated to excellence and have a strong desire to make a positive impact. We are committed to creating an inclusive and diverse workforce that fosters growth and development.

Interapt is currently seeking a Customer Support Analyst for a contract opportunity on our team. In this role, you will be responsible for providing advanced technical support and troubleshooting assistance to our customers. You will play a critical role in ensuring customer satisfaction and resolving complex issues in a timely manner.

Responsibilities:

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with 1 support team to provide seamless customer service experience
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Customer Support Analyst - Level II Secret Clearnce

At Interapt we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing an opportunity to those both with IT experience and those without doors are open for all. We are building a thriving, inclusive technology ecosystem in middle-America that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do.

Interapt is currently seeking a Customer Support Analyst - with Secret Clearance to join our remote team. We are looking for self-motivated individuals with strong customer service skills searching for growth potential! In this role, you’ll spend your time working with a premier partners customers via phone and email to develop positive and productive customer relations...