Operations Manager in Iowa

Main Responsibilities Include:

• This is the key role in the organization that provides leadership as well as an interface to translate objectives between upper management and the shop floor. 
• The target is to engage people to build business owners at all levels of the organization (manager, superintendent, supervisor, crews). 
• Ability to translate the big picture into actions that are meaningful at the floor level
• Data driven approach. This individual needs to have some edge and be willing to defend decisions and needs with data. 
• Measure results and provide feedback.
• Requires focus on disciplined execution with a bias for Operational Excellence 
• Daily continuous improvement mindset and implementation
• Determine the key priorities and focus areas for operations on a weekly basis.
• Will need understanding of the difference between stability and...

The Laundry Place is seeking a highly motivated and experienced Customer Experience & Operations Manager to join our team. As the Customer Experience & Operations Manager, you will be responsible for ensuring that our customers have a positive experience while using our laundry facilities and managing the day-to-day operations of our facilities. This role requires an individual with strong leadership skills, a customer-centric mindset, and a passion for delivering exceptional service.

Responsibilities:

• Oversee the day-to-day operations of multiple laundry facilities
• Ensure that facilities are clean, organized, and well-maintained
• Handle direct customer inquiries, concerns, requests, issues and complaints in a professional and timely manner
• Train and develop staff members to provide top-notch customer service
• Monitor and evaluate staff performance and provide feedback for improvement
• Implement and enforce...