Customer Service Representative in Iowa

Customer Service Representative Job Summary

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Requirements

Customer Service Representative Duties and Responsibilities

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
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