Customer Support Specialist in Indiana

Farm Fertilizers & Seeds, Inc. is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Specialist. In this role, you will have the opportunity to work closely with our valued customers, providing assistance and guidance in their use of herbicide tolerant traits and developing sound agronomic programs for weed control.

As a leading provider of fertilizers and seeds, Farm Fertilizers & Seeds recognizes the importance of these new traits, such as Xtend soybeans and Enlist Soybeans, in enhancing crop productivity. However, we also understand the potential risks associated with the herbicides involved. Our company is committed to communicating our position on the responsible use of these programs and promoting alternative solutions, such as timely residual herbicides and contact herbicides, to effectively control problem weeds.

Joining our team means being part of an organization that prioritizes responsible farming practices...

Principal Function: The Customer Support Specialist is responsible for providing customer service support, troubling shooting customer issues, utilizing service knowledge to drive recommendations, and escalates issues as necessary.

Essential Duties and Responsibilities: Duties include, but are not limited to:

• Delivers the customer experience strategy across a range of touch points, channels, services, and solutions.
• Proposes changes to improve the customer experience.
• Answers questions regarding accounts and services.
• Ensures compliance with customer Service Level Agreement (SLAs).
• Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience.
• Surveys customers to ensure their issues have been resolved in a satisfactory manner.
• Enters and tracks service orders and ensures account...