Workforce Scheduling Analyst in Illinois

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...

You will be part of the Contact Center support operations team that will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI’s are achieved while plotting solutions for mitigation (if needed). Successful candidates will need strong time management, the ability to work independently while prioritizing as needed with minimal supervision. You will be collaborating with Senior Leadership and cross functionally team hence this position will be onsite.

• Oversee and monitor real-time interaction activity across all call centers.
• Ensure schedule adherence and productivity targets are achieved while proactively calling out trends and or risks.
• Make necessary staffing, workload, skilling, and resource adjustments (including outbound dialer) to ensure key metrics, targets, KPI’s are exceeded.
• Build, publish, and maintain...