T3 Field Technician in Illinois

Company Overview

WEBIT Services, a Chicago-based Managed Services Provider, is seeking a qualified Tier 3 Field Engineer to join our team of Employee Owners. The role of the T3 Field Engineer is to deliver advanced technical support, troubleshoot complex issues, and provide an onsite presence for our clients.

Position Overview

We are seeking a highly skilled and motivated Tier 3 Field Engineer to join our dynamic team. As a Tier 3 Field Engineer, you will start each day ready to serve your customers’ infrastructure and support needs. You will become your clients’ Subject Matter Expert (SME), ensuring their environment is up to date and running efficiently.

Responsibilities

Advanced Technical Support:

• Provide expert-level support to clients, resolving escalated technical issues promptly and effectively.
• Collaborate with support teams to ensure seamless issue resolution.
...