Supply Chain Returns Coordinator in Illinois

Reporting to Supply Chain manager, this position is responsible for all functions related to returns processing for products. This position will be responsible for administering the return goods process, including receiving, inspecting, and documenting returned items, and coordinating with warehouses and customers for resolution. Monitoring and analyzing return goods data, this position will be responsible for identifying trends and implementing strategies to minimize returns and improve customer satisfaction. Requires tracking and reporting of returns rates by customer and origin warehouse also submitting and reporting Claim rates with 3PL warehouses and Carriers.

Duties and Responsibilities:

Returns

• Create and approve return authorizations through SAP within acceptable criteria.
• Assure returns and credits are processed in a timely manner.
• Track and report return and damage rate.
• File and track claims with...