Full-time
Senior Customer Success Manager
Volantio
Chicago, illinois
About Volantio:
Volantio provides a SaaS product designed to enhance Revenue Management (RM) for airline teams. We are committed to driving meaningful impacts for our clients through innovative solutions and exceptional customer support.
Role Overview:
The Senior Customer Success Manager (SCSM) at Volantio is a pivotal role focused on ensuring our airline customers achieve their RM goals using our product. The SCSM will build and maintain strong relationships, drive metric-based success, and provide tailored support to optimize product usage.
Key Responsibilities:
1. Customer Engagement and Relationship Building
- Build and maintain strong relationships with RM teams, product users, and key decision-makers.
- Identify internal champions and develop strategies to convert non-enthusiasts into advocates.
- Engage with indirect stakeholders, such as Marketing...