QA Specialist in Illinois

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

Job Title: QA Specialist III

Location: Des Plaines, IL 60018

Duration: 09+ Months

Top Skills:

• Prior experience working in Supplier Quality

• Excellent technical writing skills

• Prior experience initiating/writing, evaluating and completing Corrective and Preventive Actions (CAPA).

• Work experience in an FDA-regulated environment

• Familiarity with CFR 820, ISO 9001:2015, and ISO 13485:2016

• Strong background in Data Analytics

• Strong experience in PowerBI (Dashboard creation, data visualization)

Preferred Experience: Certified Lead (External) Auditor

Description:

• This position is NonExempt. Hours over 40 will be paid at Time and a Half.
• Assures the quality of manufactured products and processes per standard operating processes(SOP'S) and...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...