Production Support Engineer in Illinois

Position Overview: We are seeking a skilled and motivated full stack Support Engineer to join our dynamic team. In this role, you will provide essential technical support and assistance to our customers, addressing and resolving complex technical issues related to our SaaS products and services. This mid-level position offers significant opportunities for career growth within our company.

Responsibilities:

• Provide prompt and effective technical support to internal and customers.
• Troubleshoot and resolve customer issues related to our products and services.
• Collaborate with development, product and customer success teams to identify and resolve complex technical problems.
• Document customer interactions, issue details, and solutions in our ticketing system (JIRA and ZenDesk).
• Assist in creating and maintaining technical documentation and knowledge base articles.
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