Manager, NOC 911 in Illinois

As the Manager for NOC 911, you will lead a team responsible for the alerting/monitoring, operation, maintenance, and support of our critical emergency communications services including ESGW, NextGen, and VPC. Your role will be pivotal in ensuring the uninterrupted operation of our 911 systems, which play a crucial role in connecting individuals in distress with emergency responders. With your strong leadership skills and technical expertise, you will oversee the NOC team in monitoring, troubleshooting, and resolving network issues to uphold the reliability and availability of our emergency services.

Requirements

NOC Operations Management:

• Lead and supervise the 911 NOC team, providing guidance, support, and mentorship to ensure effective performance.
• Establish and enforce operational procedures and protocols to maintain 24/7 coverage and response readiness.
• Oversee shift scheduling, staffing levels, and...