Manager, NOC in Illinois

The NOC Manager (Third shift) will be responsible for supervising the 24x7 monitoring of all components of Sinch's network. The NOC monitors the network via the CiNAS network monitoring system and direct access to switches, DACs and other network nodes, technicians are alerted to and act upon any alarm conditions.

Requirements

• Build strong relationships with operations, customer care, engineering, sales and management, as well as establishing meaningful relationships with key external vendors and clients
• Manage tickets in the TaSC database; implement standardization for security and log classing
• Generate reports required for traffic and service analysis
• Responsible for software upgrades and patches on various nodes in the network
• Interact with customers, carriers and vendors in resolving trouble tickets and deploying new equipment
• Coordinate testing for specific offices and projects as needed
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The role of Manager, NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within the NOC. You will be responsible for overseeing the entire incident lifecycle, from identification and assessment through to resolution and post-incident review. Your proactive approach and strategic mindset will be essential in minimizing the impact of incidents on our operations and ensuring a swift return to normal business operations.

Requirements

Incident Identification and Triage

• Monitor various channels and systems to promptly identify and assess incidents.
• Classify and prioritize incidents based on their severity and potential impact on business operations.

Incident Response and Resolution

• Lead the incident response process, coordinating efforts across relevant teams and stakeholders.
• Implement...

As the Manager for NOC 911, you will lead a team responsible for the alerting/monitoring, operation, maintenance, and support of our critical emergency communications services including ESGW, NextGen, and VPC. Your role will be pivotal in ensuring the uninterrupted operation of our 911 systems, which play a crucial role in connecting individuals in distress with emergency responders. With your strong leadership skills and technical expertise, you will oversee the NOC team in monitoring, troubleshooting, and resolving network issues to uphold the reliability and availability of our emergency services.

Requirements

NOC Operations Management:

• Lead and supervise the 911 NOC team, providing guidance, support, and mentorship to ensure effective performance.
• Establish and enforce operational procedures and protocols to maintain 24/7 coverage and response readiness.
• Oversee shift scheduling, staffing levels, and...