Live Chat Agent in Illinois

Axen Company is seeking a friendly and customer-oriented Live Chat Agent to join our team. As a Live Chat Agent, you will be the first point of contact for customers seeking assistance through our online chat platform. Your role will involve providing prompt and helpful responses to customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

- Engage with customers through live chat to provide information, answer questions, and address concerns in a timely and professional manner.

- Assist customers with product inquiries, order processing, technical support, and troubleshooting.

- Identify and escalate complex issues to the appropriate department or supervisor for resolution.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with team members to improve chat response times and customer satisfaction.

- Stay up-to-date on product knowledge...

Mitchell Aircraft LLC is a prominent supplier and distributor of aircraft parts, serving airlines, cargo operators, and maintenance, repair, and overhaul (MRO) facilities globally. Founded in 1987, we have grown to become one of the largest and most respected independent global parts distributors in the industry. We pride ourselves on delivering quality aircraft parts and an unparalleled level of service. Unlike many in the industry, we focus on building strong relationships with our customers instead of just pushing quotes out in volume. Currently, we are seeking a Live Chat Agent who will play a crucial role in maintaining our commitment to superior customer service and strong client relationships. This position is vital as it directly influences the experience of our customers who rely on us for competitive pricing and the highest standards of service. The ideal candidate will not only excel in communication but also understand the aviation industry to provide expert assistance....