Full-time
Helpdesk Analyst
Pierce Technology Corp
Chicago, illinois
- Demonstrates the ability to handle multiple employee/user requests with different priorities and deadlines
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to queries either in person or over the phone
- Acts as an escalation point for vendors and managed service provider
- Maintain daily performance of computer systems
- Respond to email messages for employees/users seeking help
- Walk employees/users through problem-solving process
- Install, modify, and repair computer hardware and software (must be able to move/lift equipment up to 50 lbs.)
- Run diagnostic programs to resolve problems.
- Resolve technical problems remotely with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Follow up with employees/users to ensure issue has been resolved
- Run reports to determine malfunctions that...