Director of Customer Success in Illinois

As the Director of Customer Success at ImPACT Applications, your primary responsibility is to enhance customer value and satisfaction. By focusing on retaining current business, expanding account revenue, and ensuring smooth adoption and prompt support, you will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.  

In this role you will get to: 

• Cultivate retention of existing business by ensuring customers get the most value from our products and services  
• Lead, mentor, and develop a Customer Success team
• Partner with Operations department to iterate on customer health scoring mechanism founded in SaaS success best practices 
• Grow existing account revenue by helping customers expand usage of our products & services across service lines  
• Provide monthly...

The Director of Customer Success at CancerIQ is a critical leadership role that sits at the intersection of customer engagement, product innovation, and healthcare impact. This position is responsible for defining the vision and strategy of the Customer Success department, ensuring that our solutions are effectively meeting the needs of our healthcare partners and their patients.

The Role and Responsibilities:

Leadership and Strategy: Lead the Customer Success team, setting a high standard for excellence and cultivating a culture of growth and learning. Develop and implement strategic plans to enhance customer satisfaction, retention, and loyalty.

Relationship Management: Build and maintain strong relationships with key stakeholders at healthcare organizations, including decision-makers and frontline users, to understand their challenges and goals.

Onboarding and Implementation: Oversee the customer onboarding...