Contact Center Training and Quality Supervisor in Illinois

We are seeking a dynamic and experienced Training and Quality Manager to oversee the development, delivery, and continuous improvement of training and quality assurance programs for our contact center. This role is critical in ensuring our team delivers exceptional customer experiences, meets performance standards, and adheres to company policies and procedures.

The ideal candidate will have a strong background in training design, facilitation, and quality assurance, with a passion for coaching and developing teams to achieve operational excellence.

Key Responsibilities:

Training and Development:

• Design, develop, and implement comprehensive training programs for new hires, ongoing employee development, and leadership readiness.
• Collaborate with operations and leadership teams to identify training needs and ensure alignment with business objectives.
• Conduct engaging...