Call Center Supervisor
USA Clinics Group
Northbrook, illinois
The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.
This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.
ESSENTIAL FUNCTIONS:
- Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
- Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals. ...