Associate Customer Success Manager in Illinois

We are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickly and accurately managing escalated inquiries, and facilitate a more positive member experience through ongoing, data-driven process improvement.

Responsibilities

• Support steady state operations and serve as a liaison between Vitality and Strategic Partners, acting as the primary point of contact
• Create and maintain relationships with Strategic Partner counterparts
• Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments to drive continuous improvement, efficiency and resolution of open items
• Create and implement appropriate process changes to enhance member...