Technical Account Manager in Georgia

Our Technical Account Managers work to identify and resolve all critical issues to the Support organization from our top tier customers, with the aim of providing a consistent level of resolution assistance and high customer satisfaction for issues. Our Technical Support Account Managers contribute to regular multi-functional internal meetings to drive service and satisfaction improvements for our clients.

• Supervise and address all tickets and critical issues from your assigned customers
• Supervise customer traffic patterns and address identified anomalies immediately
• Attend any incident bridges for critical issues that impact your customers(s)
• Identify any training needs that may become apparent for the 24x7 support engineers or peer Support Account Managers
• Research and document issues at a much deeper level than basic resolution and providing detailed data on the issue and its resolution - to both customers and the account team
...