System Analyst in Georgia

Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA’s.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Monitor ticket queues, assign...

The Sr. IT Systems Analyst position supports Enterprise Contract Logistics Services (ECLS) in support of the Command, Control, Intelligence, Surveillance and Reconnaissance (C2ISR) Division, AFLCMC/HBG, at Robins Air Force Base, Georgia. The ECLS performance tasks include functioning as the Service Provider (SP) at the enterprise level for Materiel Management and Warehousing and other Supply Chain Management (SCM) activities as required by the C2ISR weapon systems. The Senior Information Technology Systems Analyst is responsible for the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or assurance of training, in response to customer requirements.

Job Responsibilities:

• Experienced in managing, administering, developing, and/or supporting the ALMSS (Automated Logistics Management Support System) and associated information technology sub-systems and services.
• Experience...