Client Service Manager in Georgia

We are seeking a highly motivated and experienced Client Service Manager Lead to join our dynamic team. This role is crucial in ensuring the success of our client service team and contributing to overall client satisfaction.

Duties and Responsibilities

• Act as the first-level escalation point for your assigned teams.
• Communicate any escalated issues or conflicts to the Senior Account Manager (Sr. AM) for resolution.
• Effectively handle and resolve client issues, providing guidance and support to team members.
• Work closely with the team's ZOHO to ensure that performance targets and service level agreements are met.
• Collaborate on strategies to enhance team efficiency and effectiveness in meeting client needs.
• Contribute to new hire training programs, ensuring comprehensive onboarding for all team members.
• Assist in the creation and maintenance of Standard Operating Procedures (SOPs) as needed.
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We are seeking a highly motivated Assistant Client Service Manager to join our dynamic team. This role is responsible for assisting with the day to day of the Client Service Manager. In the absence of the Client Service Manager the Assistant Client Service Manager will fill in and be the liaison between Bergen Logistics and our clients. 

Duties and Responsibilities

• Assist and help the Client Service Managers assign job tasks and projects to the warehouse.
• Prepare, analyze, and send daily reports. 
• Create and import flat files as needed (Inventory, ASNs, Pick tickets).
• Plan and track the inbound materials and put away new receiving.
• Monitor WMS system to track SLA. 
• Communicate with warehouse teams and escalate issues.
• Intercept carrier packages as needed.
• Printing orders as needed.
• Coordinate and monitor warehouse Inbound and Outbound...