Technical Support OR Tier1 Technician
Node.Digital
Pensacola, florida
Technical Support OR Tier1 Technician
Location: Pensacola, FL
Must have Top Secret Security Clearance
Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.
Node is seeking a Tier1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.
Responsibilities:
• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Observes, analyzes, and reports data; and when appropriate...