Technical Support Analyst: Delivering Excellent Customer Support, FL
Gresham Technologies PLC
St. Petersburg, florida
As a Technical Support Analyst, working in a hybrid way out of our Florida office, you will work closely with the wider customer success team focusing on our global customers.
Here's your chance to:
· Provide exceptional customer support on Gresham’s Clareti suite of products, aiming to exceed customer SLAs.
· Utilize strong diagnostic techniques to identify the root causes of problems, offer solutions via fix or workaround advice, or escalate to the Development team when necessary.
· Update the Customer Success knowledge base as appropriate to improve issue visibility and encourage knowledge sharing within the team.
· Demonstrate excellent problem-solving and diagnostic skills, a positive attitude, and the ability to manage ad hoc projects and requests...