Service Operations Coordinator
iSoftTek Solutions Inc
Fort Lauderdale, florida
The Operations Coordinator is responsible for the service delivery coordination and administrative functions for workshop service orders. Ensures compliance with contractual obligations. The Operations Coordinator is tasked with effective and timely management of the service work order for the Service Team. In addition, the person in this role is responsible for assisting in the documenting of processes and initiating process improvements while ensuring quality control, expedient and efficient productivity. Review of accurate technical reporting by workshop staff. This role will especially be focused on identifying continuous improvement processes, and support in developing guiding the assigned workshop staff members, including cross-training and individual employee growth plans and learning.
Essential Duties & Responsibilities:
- Responsible for opening service work orders and maintaining communication with service manager and other...