Reservations Agent
Sanibel Captiva Beach Resorts
Captiva, florida
Job description
JOB SUMMARY: We are seeking a motivated, detail-oriented individual to join our hotel company as a Reservations Agent. As part of our team, you will answer phone calls and emails. assisting customers in booking reservations. You will accurately record customer information, including payment details, and advise on available upgrades or special deals that may enhance their experience with us. You will help customers to alter / cancel reservations as necessary.
Our ideal candidate will possess impeccable phone and email manners, strong communication and customer service skills, and the ability to work well with co-workers. They will also demonstrate excellent attention to detail, whilst being able to work in a fast-paced environment with heavy call volumes.
As a Reservations Agent (primarily remote based working from home, after an initial 60-120 days' training period at a venue TBD). There is a requirement to attend on-site...