Operations and Maintenance - Manager I in Florida

Operations and Maintenance - Manager I

Location: Pensacola, FL

Must have an active Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats.

Node is seeking a System Operations (SysOps) Service Desk (SOSD) Manager who reports to the Director of Technical Services.

The SOSD Manager is expected to be process-oriented and accountable for the overall success of the SysOps Service Desk.

Responsibilities Include:

• Manage SOSD team consisting of up to 24 watch-standers
• Communicate policies, expectations, and feedback to SOSD staff
• Facilitate a high-performance team environment and employee engagement
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